Customer Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Customer Information

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Delivery

Delivery is arranged via Royal Mail or EVRI and prices are dependant on package size and weight.  Your total delivery cost will be outlined at checkout before you complete any transaction.

We dispatch next working day (Monday to Friday) when orders are received before 2pm.

Our standard delivery options are Royal Mail 24 or 48hr delivery.

Unfortunately Royal Mail do not guarantee delivery within this timeframe.

Returns and Refunds

Returns & Refunds

Changed your mind????

We want you to love your purchase! However, if you change your mind, you have 28 days from the date of delivery to return your item for a refund — just make sure it reaches us within this timeframe.

To notify us of a return, please fill out the returns form at the bottom of this page.

Please note that original delivery charges won’t be refunded.

Please note that you are responsible for the cost of returning their unwanted item(s), To qualify for a refund, items must be returned in their original condition with sufficient, undamaged packaging and any tags still attached. Any damage or wear to packaging beyond what is necessary to inspect the item, as outlined in our Terms & Conditions, may result in a deduction from your refund.

Damaged or Faulty?

If your item has arrived damaged or faulty please contact us at info@raindrops-on-roses.co.uk quoting your order number and we’ll be happy to assist you.

Conditions:

We kindly ask that you check all items upon delivery. If you notice any breakages, faults, or discrepancies, please let us know within 48 hours so we can discuss all the available options to you.

Refund Process:

We will process your refund within 14 days of receiving your returned item(s), though it may take up to 5 working days for the funds to appear in your account. Please note that we cannot be responsible for any interest charges incurred while waiting for your refund to process.

UK Returns Only:

This returns policy applies to UK orders only. Unfortunately, we do not accept returns for international orders unless faulty.

 

 

Packaging

We pack all of our items to ensure safe delivery, however, we will reuse packaging whenever suitable to keep delivery costs lower and reduce carbon emissions.

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Returns Form




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This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.